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I have a System76 Serval WS with AMD Ryzen 9 3900 and Nvidia GTX 1660 Ti manufactured last year. The laptop's internal display went wonky late last week but an
by inetknght 5y ago
I have a System76 Serval WS with AMD Ryzen 9 3900 and Nvidia GTX 1660 Ti manufactured last year. The laptop's internal display went wonky late last week but an external display still works fine. It's annoying to reboot -- the GPU drivers aren't loaded yet when the boot disk passphrase prompt is shown, so the external display doesn't show the passphrase prompt (and importantly: whether unlocking succeeded). It's within a 1-year warranty for parts & labor. I'm currently talking to with System76 support staff to ship it back for repair. The process has, so far, been easy and straightforward.
In the past they had pushed a driver update that disabled the laptop display when multiple monitors are connected. I had recognized the problem since their system drivers are open source and was able to recommend & review a PR to fix [0]. It was nice to see that patch go in.
[0]: https://github.com/pop-os/system76-driver/pull/182 https://github.com/pop-os/system76-driver/pull/182