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So, like many companies, successful support consists of yelping at the appropriate public forum, be it Twitter or in this case, HN. Anything the public doesn't

So, like many companies, successful support consists of yelping at the appropriate public forum, be it Twitter or in this case, HN. Anything the public doesn't see: "due to unexpected call volume, you'll wait at least ten days before hearing from anyone". All the while the company forgets that the complaining customer isn't the only one reading. The rest of us are reading a live account of what company's customer support looks like.

p2t2p 5y ago
Not really comparable to the problem with Google you're pointing to. Google's services are free, here we have tickets from paying customers. I've never opened a ticket to Google as paying customer so I don't know for sure but unless someone comes and confirms that same crap is happening even if you pay we can't really compare those two cases and Docker is worse for simple reason that it demands payment yet ignores paying customers.