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Policy success is directly dependent on how we handle requests for exception. Granting exceptions undermines people’s sense of fairness, and sets a precedent pr
by adolph 5y ago
Policy success is directly dependent on how we handle requests for exception. Granting exceptions undermines people’s sense of fairness, and sets a precedent precedent that undermines future policy. In environments where exceptions become normalized, leaders often find that issuing writs of exception—for policies they themselves have designed—starts to swallow up much of their time. Organizations spending significant time on exceptions are experiencing exception debt. The escape is to stop working the exceptions, and instead work the policy.
Larson, Will. An Elegant Puzzle: Systems of Engineering Management (p. 122). Stripe Press. Kindle Edition.
- myko 5y agoThanks for posting, ordered a copy just now
- adolph 5y agoAnother point of genius is right after the above section on exception debt. It was in that era of my career that I came to view management as, at its core, a moral profession. We have the opportunity to create an environment for those around us to be their best, in fair surroundings. For me, that’s both an opportunity and an obligation for managers, and saying no in that room with my manager and CTO was, in part, my decision to hold the line on what’s right. Larson, Will. An Elegant Puzzle: Systems of Engineering Management (p. 123). Stripe Press. Kindle Edition.
- deleted 5y ago[deleted]