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Fwiw, while there probably isn't a _good_ public relations response here ... N=1, when I see a company publicly managing escalation via public shaming, it incli
by resizeitplz 5y ago
Fwiw, while there probably isn't a _good_ public relations response here ... N=1, when I see a company publicly managing escalation via public shaming, it inclines me to steer purchasing decisions away from them in the future.
- gorjusborg 5y agoMy thought as well. If I have to tweet-storm to get someone to look at my support ticket, there is no real support.