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And yet, he didn’t escalate the complaint.

• jlund-molfese 5y ago
  Have you worked in customer service before? Usually, the options you've got as a customer service agent are pretty limited. When I was at Best Buy, we had people ask us to escalate complaints about anti-features (like the pin pad that tried to sign you up for email spam) all the time, and had no ability to take action on them.
  • laurent92 5y ago
    I’m not picking on his abilities, I’m just pointing out that Apple’s responsibility is engaged by having an ivory-tower structure. The worst thing that could happen to their designers is, customer feedback.