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A major thing that’s overlooked in the phone spam discussion is the fact that when people have to deal with medical issues, especially chronic/ongoing ones, the

by orev 5y ago

A major thing that’s overlooked in the phone spam discussion is the fact that when people have to deal with medical issues, especially chronic/ongoing ones, they need to allow calls from unknown callers. Doctors offices often have multiple phone numbers and it’s not realistic to have them all on the allow-list. It gets worse when you realize that the people most likely to have health issues (old age) are the same ones most likely to fall for the scams. When looking at it this way, one can see that it’s pretty tragic that we’ve allowed this amazing communication system to decay to such a level that people just hate to use it now.

crtasm 5y ago
My doctor's surgery is a literal unknown caller, they don't send any caller ID at all.
taylodl 5y ago
My doctor's office, and their whole medical network, uses MyChart. All appointments, appointment updates, notices, lab results, prescription refill requests, etc. are handled via MyChart. The doctor's office never calls.
- tablespoon 5y ago
  >> A major thing that’s overlooked in the phone spam discussion is the fact that when people have to deal with medical issues, especially chronic/ongoing ones, they need to allow calls from unknown callers. Doctors offices often have multiple phone numbers and it’s not realistic to have them all on the allow-list. It gets worse when you realize that the people most likely to have health issues (old age) are the same ones most likely to fall for the scams. > My doctor's office, and their whole medical network, uses MyChart. All appointments, appointment updates, notices, lab results, prescription refill requests, etc. are handled via MyChart. The doctor's office never calls. That's wont help an old person who isn't very comfortable with computers. It's also not much use for me, since I kinda hate fighting with everyone's stupid websites, and usually opt for phone calls and paper mail. I'd rather use natural language to relay my requests to a computer operator who's job it is to know their system (or an expert that can field my questions), than to deal with it myself.
  - taylodl 5y ago
    I know a lot of folks in their 70's using MyChart. Those old folks kinda have this whole "computer thing" figured out! MyChart also has an IM built into it so you can ask generic questions. You can even setup Telehealth appointments to go over results with your doctor if you live a ways away from the office. Very convenient.
    - tablespoon 5y ago
      > I know a lot of folks in their 70's using MyChart. "I know a lot" != "all" or perhaps even "most". It's a good thing to keep in mind that whatever computer-heavy solution that works for you may not work at all for many people.

by orev 5y ago

crtasm 5y ago

My doctor's surgery is a literal unknown caller, they don't send any caller ID at all.

taylodl 5y ago

My doctor's office, and their whole medical network, uses MyChart. All appointments, appointment updates, notices, lab results, prescription refill requests, etc. are handled via MyChart. The doctor's office never calls.

tablespoon 5y ago
>> A major thing that’s overlooked in the phone spam discussion is the fact that when people have to deal with medical issues, especially chronic/ongoing ones, they need to allow calls from unknown callers. Doctors offices often have multiple phone numbers and it’s not realistic to have them all on the allow-list. It gets worse when you realize that the people most likely to have health issues (old age) are the same ones most likely to fall for the scams. > My doctor's office, and their whole medical network, uses MyChart. All appointments, appointment updates, notices, lab results, prescription refill requests, etc. are handled via MyChart. The doctor's office never calls. That's wont help an old person who isn't very comfortable with computers. It's also not much use for me, since I kinda hate fighting with everyone's stupid websites, and usually opt for phone calls and paper mail. I'd rather use natural language to relay my requests to a computer operator who's job it is to know their system (or an expert that can field my questions), than to deal with it myself.
- taylodl 5y ago
  I know a lot of folks in their 70's using MyChart. Those old folks kinda have this whole "computer thing" figured out! MyChart also has an IM built into it so you can ask generic questions. You can even setup Telehealth appointments to go over results with your doctor if you live a ways away from the office. Very convenient.
  - tablespoon 5y ago
    > I know a lot of folks in their 70's using MyChart. "I know a lot" != "all" or perhaps even "most". It's a good thing to keep in mind that whatever computer-heavy solution that works for you may not work at all for many people.