In this case, we do have a system for appeals, and it was included in the initial email. However, it seems like the system triggered on Friday/Saturday, where m

In this case, we do have a system for appeals, and it was included in the initial email. However, it seems like the system triggered on Friday/Saturday, where most of our support personnel were enjoying their weekend, which lead to longer response times. Disc: I work for Google, but my opinions are my own.