Maybe they want the passcode to run diagnostic tools. If you wipe your phone before repair they should be able to do what they need to do without having your p

Maybe they want the passcode to run diagnostic tools. If you wipe your phone before repair they should be able to do what they need to do without having your passcode. In 2017 I was working in a Service Desk. Whenever an employee needed repair of their work phone we would ask them to wipe it before we sent it away to the repair company.