It will be obvious over the coming months whether they follow through with protecting their customers. More than a few people will be looking to get credit for

It will be obvious over the coming months whether they follow through with protecting their customers. More than a few people will be looking to get credit for exposing subsequent failures. For myself, my expectations are not positive. While definitely an improvement over past communications I'm not buying the "mom" and "grandfather" routine. Specifically: Earlier this week, I wrote a blog post trying to explain the situation, but it didn’t reflect my true feelings. Then what was the driving influence for the post? In the last few days we have had a crash course in crisis management. The original incident occurred over a month ago. Apparently that wasn't a crisis. If not, then what was it?