> I read some story about "customer is always right" in US vs. "customer must be saved from his ignorance" in Japan. I think the typical phrasing is "The custo

> I read some story about "customer is always right" in US vs. "customer must be saved from his ignorance" in Japan. I think the typical phrasing is "The customer is god" in Japan, though thankfully this mindset is changing somewhat. It leads to great customer service, but also some super entitled customers who treat servers like crap. I would guess the tea and sugar story is more about the rigidity of Japanese menus. If the green tea doesn't have a sugar option, it won't ever come with it even if the black tea version does. Though I'm fairly sure I could order a green tea with sugar if I really wanted it.