Well done. The 50k guarantee and the 24 hour customer service are great features that needed to be there before, but at least they have them now. I wonder tho

Well done. The 50k guarantee and the 24 hour customer service are great features that needed to be there before, but at least they have them now. I wonder though if there's a bigger problem with how Airbnb views customers. EJ and the other guy shouldn't have faced such coldness from Airbnb. It just shows something is wrong. I hope that this "crisis" will help awake Airbnb to take customer service more seriously. Rather than hiring someone from Ebay, they should hire someone from Zappos to head their customer service. Actually, the whole leadership team from Airbnb should take a trip to Zappos and get some training.