I take her articles as wakeup calls. She points out ridiculous behavior patterns in companies by telling stories from her hands on ops perspective. As a indust

I take her articles as wakeup calls. She points out ridiculous behavior patterns in companies by telling stories from her hands on ops perspective. As a industry we talk a lot about agility but stories like that are more the norm than the exception. It is good to see an outside perspective on what is expected. Typical customers swallow our behaviors due to the lack of understanding but an IT ops like her just knows what is possible.