So much of this story doesn’t make sense to me. What is a “dashboard team”? Is that data engineers and report developers or is it a dev-ops reporting team? When

So much of this story doesn’t make sense to me. What is a “dashboard team”? Is that data engineers and report developers or is it a dev-ops reporting team? When I think the former, I think ETLs, data warehouses, tableau/powerBI and when I think the later I think uptime, memory, cpu, fleet metrics, etc. in the FAANGs I’ve worked, individual service teams are responsible for their devops. You needed a single page that talked to your service and a button that contacted you. Put it in your team’s roadmap. Why would you outsource your service’s alerting infrastructure to a team that doesn’t seem to have any expertise or broader ownership of other alerting infrastructure? How were other services at “big company” handling alerting? (And why would you rely on a manual process for altering anyway) This story left me confused more than anything.