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Actually, I'm impressed. The apology is pretty comprehensive with no weasel words, and the new features seem pretty serious. My personal chances of using the se
by joebadmo 15y ago
Actually, I'm impressed. The apology is pretty comprehensive with no weasel words, and the new features seem pretty serious. My personal chances of using the service as a host have gone from 'just might try it' a few weeks ago to 'yeah, no' a few days ago, back up to 'I'll think about it' after reading this blog post.
- kragen 15y agoI feel the same way reading this — but there's a small voice in my head asking whether they're being honest even now. Both EJ and Arrington have accused them straight out of lying in their efforts to manage this, and it looks like at least one other Airbnb host has had something similar happen, so I wonder how many other people this has already happened to. Are we going to find out in three months that there's no $50k, no customer support team, etc.?
- joebadmo 15y agoMaybe that's what's keeping me from immediately jumping in, too. But I can't imagine such a high profile startup with serious funding and such public statements would really be straight-up lying about this. And in light of the blog post, it seems likely to me that while their initial reaction was poor and, well, reactionary, they've scrambled not just to address the specific incident but to put systems into place that address the underlying causes.
- kragen 15y agoEither they have been straight-up lying about it, or Arrington and EJ have been.