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Well, this certainly drags AirBnb into the eBay and PayPal sized fraud prevention industry... and I wonder how this will affect the vibe of the website. Certain
by mashmac2 15y ago
Well, this certainly drags AirBnb into the eBay and PayPal sized fraud prevention industry... and I wonder how this will affect the vibe of the website. Certainly, AirBnB will survive this ordeal, and gain more name recognition from this event. Hopefully it doesn't do things like kill their profit margins or harm the ease of renting through AirBnb.
- benologist 15y agoI think the only part of it that wasn't inevitable was the up to $50k reimbursement, that shouldn't bankrupt them if the incidence rate stays low. Their support team growth was almost definitely going to have to double (and prob more) this and next year anyway.
- jamesteow 15y agoIf done right, I think they'll gain more credibility through these measures and lure more people from using other services. And with the financing they have, they'll have a greater capacity to execute this than imitators.
- rsbrown 15y agoImplementing a 24-hour customer service phone line for their host partners immediately puts Airbnb head-and-shoulders above eBay and PayPal in the trust and reliability department.
- forensic 15y agoIt's not the same level of challenge as eBay and Paypal. Are Nigerians going to buy houses in SF so they can pretend to have them robbed? eBay and Paypal's #1 way of avoiding fraud is by validating physical addresses. AirBnB has this built in. Something tells me their insurance policy doesn't apply to shacks in Nigeria.