Whenever someone loses their account the first thing they do is run to the vendor and flip their shit when the vendor is unable to do anything. They certainly

Whenever someone loses their account the first thing they do is run to the vendor and flip their shit when the vendor is unable to do anything. They certainly turn to Apple for help, but I think it's sometimes simply despair and not flipping their shit. E.g. I was once in an Apple store and the Genius was trying to help someone who, for some inexplicable reason, did everything in the Guest account of her laptop. The laptop rebooted for some reason (maybe she said OK to install updates?), and she lost the contents of Guest. Which means she lost everything. Vendors like Apple need to be prepared for all sorts of data loss scenarios. Ordinary users simply don't think about computers the same way as engineers do.