5 ms·
This is an insightful comment. Whenever someone loses their account the first thing they do is run to the vendor and flip their shit when the vendor is unable
by gxs 5y ago
This is an insightful comment.
Whenever someone loses their account the first thing they do is run to the vendor and flip their shit when the vendor is unable to do anything.
I imagine from a business perspective it’s just better to keep access to data, sometimes without nefarious reasons like advertising, rather just keeping customers happy.
- threatofrain 5y agoA bit of a tangent, but I happened to flip my shit when my folks laptop was stolen, and the thief placed a password protection on it that Apple refused to lift, despite Apple having the technical capability to do so. They had records of my folks purchasing the laptop, but they argued that state ID's and credit cards can be faked and stolen, and were thus inadequate for their internal security purposes.
- judge2020 5y agoYour post is very light on details. Did they just place a new password on the device itself? If so, you can still use the laptop if you reinstall MacOS. It is only is rendered a brick if the attacker signed into their own iCloud account and enabled Find My, OR the attacker enabled Find My & enabled the recovery key feature on the existing Apple ID (meaning Apple can't let you log into the account without the key).
- threatofrain 5y agoThis was on OS X with one of the older touchbar Macbook Pro models, but there's some kind of password protection which can prompt you for a password before the usual visuals of the OS booting up.
- threeseed 5y agoPretty sure this is FileVault full disk encryption. And so you can still use the computer just not keep your data.
- Wowfunhappy 5y agoNo, it's also possible to set a firmware password, which pops up if you try to boot from any disk other than the startup disk. If you also can't log into any user accounts on the startup disk, there's no way in!
- threeseed 5y agoApple is right here though. Those cards are easily forged and there is nothing you can realistically do to prove the laptop is yours without also allowing thieves/criminals to prove it's theirs. And so they have to err on the side of caution. The onus lies on you to keep backups.
- threatofrain 5y agoYou can't backup a laptop, only your data. The laptop costs a lot. What Apple was "protecting" is the hardware value of the laptop, not any data. Also, Apple eventually unlocked the laptop.
- threeseed 5y agoBut you can always boot into Recovery mode and wipe the disk. In this case you are wanting to keep the data as well.
- threatofrain 5y agoThere was no interest to keep the data, only the hardware, which Apple initially refused to unlock. I wanted my parents to be able to do this via Apple support, and not by themselves.
- webmobdev 5y agoMy experience has been different - Apple support asked me to email them the invoice copy of purchase to verify ownership of an Apple device.
- dylan604 5y ago>I imagine from a business perspective Regardless of the reasoning, if you have this ability, you can and will be compelled to give up that information. Therefore, it is best to not have that information or STFU about being concerned about privacy.
- PhantomGremlin 5y agoWhenever someone loses their account the first thing they do is run to the vendor and flip their shit when the vendor is unable to do anything. They certainly turn to Apple for help, but I think it's sometimes simply despair and not flipping their shit. E.g. I was once in an Apple store and the Genius was trying to help someone who, for some inexplicable reason, did everything in the Guest account of her laptop. The laptop rebooted for some reason (maybe she said OK to install updates?), and she lost the contents of Guest. Which means she lost everything. Vendors like Apple need to be prepared for all sorts of data loss scenarios. Ordinary users simply don't think about computers the same way as engineers do.