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not sure if it still works this way, but the restaurant devices for some delivery apps would auto-confirm orders after a timeout if they were ignored. i think t
by ruined 5y ago
not sure if it still works this way, but the restaurant devices for some delivery apps would auto-confirm orders after a timeout if they were ignored. i think the expectation was that if the staff wasn’t trained or wasn’t paying attention the worst that would happen is a driver would show up and talk to the staff which would prompt them to make the order. if the order ended up super late, the customer was expected to blame the restaurant and leave a bad review, or blame the delivery driver and rate them badly, and there would be no real fallout for the delivery company.
of course this was nonsense and just led to confusing situations like yours, frustrated and underpaid drivers, and spiteful behavior from restaurant employees.
- xtiansimon 5y ago> “.. the restaurant devices for some delivery apps would auto-confirm orders after a timeout if they were ignored.” I know each platform has different settings in their tablets ( how restaurants primarily interact with the platforms). These have settings to help restaurants throttle orders. What I’m not sure about is auto-accept. Prolly each platform has something. As to why a closed restaurant would be ‘open’ on the app when the doors are closed, it was the case during the pandemic that restaurant owners were making the difficult decisions to close their doors, and some were forgetting to close their online stores. Some would forget because they have only few platform sales, and others were forgetting because they have so many different platform systems they skipped turning one off.