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I went to John Lewis for some blinds, thinking that they were more expensive but the service would be good. Turns out that they outsource it, and that it took t
by AndrewDucker 5y ago
I went to John Lewis for some blinds, thinking that they were more expensive but the service would be good.
Turns out that they outsource it, and that it took three weeks to get someone out to measure my widows, three weeks to get the blinds made, and three weeks after they came back to book in a fitting.
The next time round I went with a small local shop and had the whole thing done in less than a week.
I'm not paying extra for worse service.
- philjohn 5y agoThe only thing I get from John Lewis is electricals these days - their 5 year warranty on TV's is definitely a nice plus point.
- maccard 5y agoRicher sounds will price match and guarantee them. They're not a local store but my one at least the staff are friendly knowledgeable and not massively pushy.
- dazc 5y agoTrue but when you're trying to price match on model numbers that are only available via John Lewis it gets a bit tricky.
- deleted 5y ago[deleted]
- dazc 5y agoA lot of John Lewis stuff is now outsourced, drop-shipped and imported from the far east. I think this is a consequence of trying trying to compete on price whilst overlooking the fact that there are a critical mass of people who are not that price sensitive. Marks and Spencer (another UK based store) made the same mistake many years ago and have been struggling for over 20 years as a consequence. I have lost count of how many big money CEOs have come and gone in the meantime - all making the same mistake of rationalising the cost base at the expense of quality and service.