Fun question? What's the difference between the ABNB customer service and google's customer service, you know, a "real" corporation with massive and established

Fun question? What's the difference between the ABNB customer service and google's customer service, you know, a "real" corporation with massive and established revenue? Oh right, google has no customer service. No one to call. What does it mean that customer service is so terrible in the disruption/replacement companies? That it's hard? Or that customer service is soooo old economy? I fear for when all companies with semi-functioning terrible customer service are replaced with even more "disruptive" dystopian service models. Can it be? Is "Brazil" a documentary?