This. Last summer, we rented a space due to wildfires going on and too much smoke in our area. We saw the pictures on the listing with more than 100 guests givi

This. Last summer, we rented a space due to wildfires going on and too much smoke in our area. We saw the pictures on the listing with more than 100 guests giving 4.5+ rating in total for cleanliness and that convinced us to stay there for a few days until the smoke clears up in our area. When we visited the apartment, we just put our stuff there and went out for dinner and spend evening out and when we came back slowly we realized how dirty, bug and mold infested that place was. After checking with Airbnb they kept telling us to deal with host and all they did at the end was...you guessed it right...refunded the cleaning fees ($20). terrible customer service! One simple fact Airbnb does not understand is: vacation rental biz is built on repeat customers coming back to the platform often. If folks like us get such a bad experience in staying first and then dealing constantly for weeks with AirBnb customer reps, that experience would make sure we would never rent again on Airbnb. This is the biggest problem with their business right now...their customer service is just terrible.