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I dislike these mega-platforms like Airbnb and Uber as much as the next guy or gal, but asking them to change is silly. Regardless of how much we try to tame th
by tharne 5y ago
I dislike these mega-platforms like Airbnb and Uber as much as the next guy or gal, but asking them to change is silly. Regardless of how much we try to tame these beasts nothing can change the fact that any relationship they're in is going to suffer from an enormous power differential.
If you're a business and you embrace something like uber eats or Airbnb, you're giving away the most valuable thing your business has - your direct relationship with your customers. Once they start going through and intermediary platform, they're no longer your customers, they're the platform's customers. You now have exactly one customer, the platform. And that's a really nasty place to be since your one customer now has control over 100% of your revenue.
I understand that it's tough to not be part of these platforms, and you'll definitely make less money in the short-term. But if you embrace them, sooner or later you're going to get screwed big time.