Thanks for writing this up, it's a valuable resource that can be applied to other industries. My takeaways: - Start with first principles, such as "improve qu

Thanks for writing this up, it's a valuable resource that can be applied to other industries. My takeaways: - Start with first principles, such as "improve quality rates through targeted provider intervention" - Push and simple stats works better vs. pull with fancy dashboards - Slice and dice can help identify process exception but not great for process improvement, whereas simple stats on a regular basis improve outcomes