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Hospitals prefer 12 hour shifts for similar reasons. Their "restarts" are called "handoffs". A tired nurse in hour 11 of their shift is less dangerous than a fr
by ahi 5y ago
Hospitals prefer 12 hour shifts for similar reasons. Their "restarts" are called "handoffs". A tired nurse in hour 11 of their shift is less dangerous than a fresh nurse who doesn't know everything that didn't make it into the patient records. There's a large body of research into handoff errors, and the lessons have mostly been put into practice. Unfortunately, this doesn't seem to be the case in "knowledge" based industries where failure isn't as easy to measure as death and malpractice lawsuits.
- ipaddr 5y agoWouldn't the handoff suffer more at the 11th compared to the 8th hour. I wonder if they take employee constant sleep deprivation transferring into patient experiences vs legal coverage when making these decisions.
- lmeyerov 5y agoThe trade-off is whether patients see tired staff vs patients rotate through more staff with no context (= multiply chance of onboarding mistakes, more delays, ...). Tempering this a bit, a lot of smaller-staffed late shift care is more about handling emergencies and otherwise keeping folks fine until the bigger day shift comes in. Most software IT/ops is luckily generally much smaller in time scale of most incidents, and much more tolerant of hand-off errors and delays. Ex: For 24/7, you get an instant email acknowledgement of ticket receipt, someone triages it, and if on a boundary, OK for current shift to ignore and leave for the next one. Likewise, for bigger incidents, better for throughput for the same person to pick across shifts to avoid hand-off errors, even if that introduces delays when it spans shifts. But not universally true across orgs, nor for incident types. Ex: For tricky & sensitive incidents that take 8-24 hours, the hospital results show longer shifts might make sense, so I'd want to see experiments before making assumptions!