We've read the horror stories about Amazon (shitty products, misleading pic, etc), I wonder if a new concept for department stores can "solve" this problem by h

We've read the horror stories about Amazon (shitty products, misleading pic, etc), I wonder if a new concept for department stores can "solve" this problem by having the ability to look at the products/for the customer to go somewhere and talk to the manager in case they get a lemon. In Germany, I know electronic stores like Saturn or Mediamarkt already have the same prices in store as their website, to somewhat reduce the bleeding of their brick and mortar.