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Author here. Honestly $72+tax is not really much for me. What I'm disgusted is all the dirty tricks they used to secure this $72 deal: (1) They never made it c

Author here. Honestly $72+tax is not really much for me. What I'm disgusted is all the dirty tricks they used to secure this $72 deal: (1) They never made it clear that it is an automatic subscription system. They mentioned they ship only weekly and you need to pick your menu before some date so you can get food for that week, which seems like an explanation on their business model. But what they actually mean is that "if you don't explicitly cancel you will still get charged and get random food". This might be "every other meal plan company" does, but this is not any shopper (who are used to Amazon etc) like me would expect. (2) They intentionally never sent out notifications. The only email I get is the "confirmation" email. Then I immediately contacted support to cancel, and was told too late. Their bad intention is clear. (3) And in the end, I was forced to pay $72 for 6 meals that I have no interest in. So thanks to their dirty tricks, I paid the money, and not even getting the meals that I wanted.

void_mint 5y ago
> So thanks to their dirty tricks We're defining "dirty tricks" as "clearly defining what's going to happen ahead of time", I guess.
allenrb 5y ago
I would be enraged by this, as it seems you are. Have you considered a chargeback via your payment card? It seems justified given the lack of clarity and notification email sent after the deadline to cancel.
- MisterBastahrd 5y ago
  Enraged? Every page on the site that is for customers says it's a subscription service. It's like being angry at getting shot because you got into a hobby of juggling loaded guns.
dragonwriter 5y ago
> They never made it clear that it is an automatic subscription system When did this supposedly occur? Checking the Wayback Machine, back to at least the beginning of 2020, CookUnity’s website has been lavishly explicit that what they are selling is, exclusively, subscription plans, and that those plans default to a company-chosen selection when the subscription is active (not paused) but no selection is made.
MisterBastahrd 5y ago
They flat out tell you it's a subscription service. This is why you read the sales pitch and the TOS. https://www.cookunity.com/ https://www.cookunity.com/ "Subscribe now and change your life for the better!" https://www.cookunity.com/how-it-works https://www.cookunity.com/how-it-works "A few days before your next delivery, we’ll text with our recommendations. Stick with our selections or choose your own—it’s up to you. Need a break? You can reschedule, skip a week or pause your subscription anytime" https://www.cookunity.com/terms https://www.cookunity.com/terms "Purchases, Fees, and Payments When you first sign up for a subscription to a CookUnity weekly Plan (a “Plan”), you are charged only for the orders schedule on your weekly plan on a weekly basis. All Plans are continuous subscription plans, and you will be charged the applicable price listed for the Plan that you select on a weekly basis on your delivery day and each subsequent expected delivery date until your subscription is cancelled. If you wish to cancel or modify your subscription to a Plan, you can do so at any time as described in the “Cancel or Modify a Subscription” section below; however, except as noted otherwise below, any amounts charged to or paid by you prior to such cancellation or modification will not be refunded, and cancellations or modifications may not impact any order for which you have already been charged, depending on the state of the order."
- sillycross 5y ago
  OK, thanks for replying every comment to defend CookUnity. 1. The point is not about subscription. It is about they only send email after it's impossible to cancel orders. This is clearly a ill-intended behavior. And no, I did not receive notification email or text before that final "order confirmation". 2. Regarding subscription, I updated my article to explain how I got tricked. Perhaps I'm not as careful as you are to read through terms. 3. Regarding "I caused negative influence to a company due to my own stupidity or whatsoever" in your other comment: it is my freedom to express my opinion, and they are based on true expeirence.
  - MisterBastahrd 5y ago
    You first tried to misrepresent the situation by claiming they didn't communicate to you what they were going to do, and now you're pretending like getting informed after you're invoiced is some sort of dark pattern because you're embarrassed. You didn't get tricked. They LITERALLY tell you it's a subscription on every page and most people would probably at least pay attention to what they intend to do by reading the page that says exactly how the plans work. They didn't create a bad experience for you. You did it to yourself because you didn't pay attention to explicit details that are literally there for you to read on virtually every page.

void_mint 5y ago

> So thanks to their dirty tricks We're defining "dirty tricks" as "clearly defining what's going to happen ahead of time", I guess.

allenrb 5y ago

I would be enraged by this, as it seems you are. Have you considered a chargeback via your payment card? It seems justified given the lack of clarity and notification email sent after the deadline to cancel.

MisterBastahrd 5y ago
Enraged? Every page on the site that is for customers says it's a subscription service. It's like being angry at getting shot because you got into a hobby of juggling loaded guns.

dragonwriter 5y ago

> They never made it clear that it is an automatic subscription system When did this supposedly occur? Checking the Wayback Machine, back to at least the beginning of 2020, CookUnity’s website has been lavishly explicit that what they are selling is, exclusively, subscription plans, and that those plans default to a company-chosen selection when the subscription is active (not paused) but no selection is made.

MisterBastahrd 5y ago

They flat out tell you it's a subscription service. This is why you read the sales pitch and the TOS. https://www.cookunity.com/ https://www.cookunity.com/ "Subscribe now and change your life for the better!" https://www.cookunity.com/how-it-works https://www.cookunity.com/how-it-works "A few days before your next delivery, we’ll text with our recommendations. Stick with our selections or choose your own—it’s up to you. Need a break? You can reschedule, skip a week or pause your subscription anytime" https://www.cookunity.com/terms https://www.cookunity.com/terms "Purchases, Fees, and Payments When you first sign up for a subscription to a CookUnity weekly Plan (a “Plan”), you are charged only for the orders schedule on your weekly plan on a weekly basis. All Plans are continuous subscription plans, and you will be charged the applicable price listed for the Plan that you select on a weekly basis on your delivery day and each subsequent expected delivery date until your subscription is cancelled. If you wish to cancel or modify your subscription to a Plan, you can do so at any time as described in the “Cancel or Modify a Subscription” section below; however, except as noted otherwise below, any amounts charged to or paid by you prior to such cancellation or modification will not be refunded, and cancellations or modifications may not impact any order for which you have already been charged, depending on the state of the order."

sillycross 5y ago
OK, thanks for replying every comment to defend CookUnity. 1. The point is not about subscription. It is about they only send email after it's impossible to cancel orders. This is clearly a ill-intended behavior. And no, I did not receive notification email or text before that final "order confirmation". 2. Regarding subscription, I updated my article to explain how I got tricked. Perhaps I'm not as careful as you are to read through terms. 3. Regarding "I caused negative influence to a company due to my own stupidity or whatsoever" in your other comment: it is my freedom to express my opinion, and they are based on true expeirence.
- MisterBastahrd 5y ago
  You first tried to misrepresent the situation by claiming they didn't communicate to you what they were going to do, and now you're pretending like getting informed after you're invoiced is some sort of dark pattern because you're embarrassed. You didn't get tricked. They LITERALLY tell you it's a subscription on every page and most people would probably at least pay attention to what they intend to do by reading the page that says exactly how the plans work. They didn't create a bad experience for you. You did it to yourself because you didn't pay attention to explicit details that are literally there for you to read on virtually every page.