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We probably should do a comparison of the customer service between them as well. The AWS support, TAM and engineering team almost provide white glove experience
by whoevercares 5y ago
We probably should do a comparison of the customer service between them as well. The AWS support, TAM and engineering team almost provide white glove experience for troubleshooting, feature request etc. (might be biased for since we spend big)
It’s interesting to compare The retailer vs technology DNA on this front
- Thristle 5y agoWhile working for a previous employer (who worked in cloud computing sector, like cast) Our relations with AWS were the best but still very lacking for our position in the market. A support ticket for a GCP API bug was ignored/answered by complete robots. Azure promised working with us when they launched spots but the end result was disappointing and the demo was almost laughable While our cloud bill was not that high so we didn't get special treatment, you should have better communication with companies who help people use your products