I found this article to be so spot on. There’s a mindset often found in tech companies that essentially comes down to “in every decision the data must win.” I s

I found this article to be so spot on. There’s a mindset often found in tech companies that essentially comes down to “in every decision the data must win.” I see this in my day to day working at a large saas company all the time, and pushing back against this mindset is akin to heresy on some teams. What the author points out is happening to Netflix is the inevitable late stage of this mindset. To me it looks like the home screen in Netflix is optimized for superficial engagement, at the expense of the actual value and joy customers get from the service.