It is a universal and fractal problem: toolmakers make tools they don't use. They include a manual in the box because your intuition alone won't be enough to un

It is a universal and fractal problem: toolmakers make tools they don't use. They include a manual in the box because your intuition alone won't be enough to understand and use the tool (see React, especially React hooks where several blog posts later no one is finding them easy to use). The unhappy users make even more bad tools they don't use (and, mind you, the badness is exponential from one layer to the next). The first toolmaker in the chain will be a user of the final product. They'll see all the badness in the product and rage about it. But they won't see their contribution. They don't make bad tools; it's their users who refuse to MTFM (master the [scrubbed] manual), they think. The reward of doing the job is the money. Ergo, focus on what brings more of it, as patio11 advised. This is the natural destination of the "Profit Center" advise. Bad experience for the user, yes, but Excel is having a great time.