Exactly. To keep being user-hostile and keep the user base, software needs to satisfy some requisites: being closed or depending on not reproducible proprietary

Exactly. To keep being user-hostile and keep the user base, software needs to satisfy some requisites: being closed or depending on not reproducible proprietary services, or having no better competitors. A user-hostile software that happens to be useful and is open would be forked and cleaned in no time, or users would flee to the competition if there is any. The fact that the most user-hostile applications today live in closed proprietary PC or mobile operating systems, or proprietary services where there is no such thing as either openness or competition, gives an hint on where the problem is.