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Every single Discord-related post here I see comments about the "bad ux". I'm a heavy Discord user and I have no complaints with the UX, I find it pretty intuit

by ejj28 5y ago

Every single Discord-related post here I see comments about the "bad ux". I'm a heavy Discord user and I have no complaints with the UX, I find it pretty intuitive to be honest. I'm also constantly seeing people in shock that people would choose to use Discord over IRC/Matrix/Teamspeak/Mumble. I find Discord to be light years ahead of anything else available, and for an average person who's going to have a hard time setting up any of those, the difference is even bigger. Plus, Discord's free, you don't have to host it, and all your friends and communities are already there. It's really a no brainer for most people.

m01120893474r 5y ago
> you don't have to host it I really wish you could though
- ejj28 5y ago
  A lot of the ease of using Discord comes from the fact that every server just works, and you can join using a link. If people could host their own servers I'd imagine you'd end up with poorly-hosted servers that would degrade the overall experience.
  - herbst 5y ago
    And highly increase the personal privacy and use cases. Let's be real this was a monetary decision and nothing else.
  - f1refly 5y ago
    Theres only so much even an inexperienced admin can do wrong when hosting something as basic as a chat platform. The various limits a potential machine could have are very obvious immediately. If people could host their own servers the artificial limitations discord is using to extract money from its userbase would be even more incomprehensible, and the network effect wouldn't be nearly as strong because every instance would presumably have its own account registry, both points will prevent discord indefinetly from ever allowing self managed instances.
sellyme 5y ago
> Every single Discord-related post here I see comments about the "bad ux". I'm a heavy Discord user and I have no complaints with the UX Since I started using Discord, they have on three separate occasions moved a button I used frequently, and in its place added a button that attempts to extract money from me. They've established a pattern of trying to monetise the application by tricking the user into doing something that they didn't want to do. That isn't just bad UX, it's actively hostile.
- ejj28 5y ago
  I don't think tricking is the word for this. You're not going to click something by accident and be immediately billed for something. Yes, they've made monetisation more prominent, but I think that's fair for a platform that's free to use. I'd rather they attempt to get more revenue out of users via premium features than have to shut down cause they were operating at a loss.
  - sellyme 5y ago
    > I don't think tricking is the word for this. Tricking is 100% the right word for it. They are putting those Nitro buttons there with the clear intent that a user will click it by accident while attempting to access a different feature that used to be there. > You're not going to click something by accident and be immediately billed for something. If it didn't work, they wouldn't be doing it. I'm not claiming that they're outright scamming people out of money, but that they're using actively hostile UI/UX to profit by serving advertisements for Nitro when someone was trying to upload a photo. That's absolutely worthy of criticism.
    - ejj28 5y ago
      > advertisements for Nitro when someone was trying to upload a photo The gifting button is only beside the upload button on mobile, and personally I've never hit it accidentally. To me it just seems like they've made it more prominent, I don't see any intent to trick people into mis-clicking. Like I've said, I have no problem with them trying to make more money, they need to make a profit to keep providing a free service.
swiley 5y ago
Discord has taken things that worked in the web client and removed them to force you to download their app.
cfgghsj 5y ago
Tried to ask the Matrix devs about room emotes being broken on Android (though they work on web) and they just ignored me completely. Matrix is simply half baked and somehow barely works so that I keep using it. But they aren't even close to the point where things just work.
- feanaro 5y ago
  How are room emotes broken on Android?
  - Arathorn 5y ago
    this is probably complaining that custom emoji aren’t implemented properly yet.
  - deleted 5y ago
    [deleted]
  - hfjek 5y ago
    Νἰցɡϱṙ
- deleted 5y ago
  [deleted]
- deleted 5y ago
  [deleted]
- DoItToMe81 5y ago
  Room emotes? Custom emoticons? WTF, what client are you running? That sounds great.
alpaca128 5y ago
What's intuitive about having to click one of the tiniest buttons in a corner of the screen to disconnect voice chat? I literally killed the process a couple times when I started using Discord because I couldn't find it. Why can I double-click to join a channel but not leave with any UI in the same area? It also took me a while to figure out how to quit the damn thing. The only way seems to be right-clicking the tray icon. Which is nice as long as you have a tray in the first place. Having a "File > Quit" menu wouldn't have hurt. Or a button in the same menu that lets me log out and disable the account. And judging by the fan noise in my laptop the Discord app seems to be a heavier burden than my Firefox session with over 1000 tabs. Now at least it's not particularly slow, but I don't understand why I should use Discord unless I have to.
- bruce343434 5y ago
  How about clicking the bright red phone hang up button. Other than that, most chat apps minimize to tray these days. You can toggle that behavior in the settings. With your last point, I agree. It's just inherent to being an electron app I guess.
  - alpaca128 5y ago
    Ah, you're right, I didn't see that setting. The button to disconnect is white for me, though. I'll have to look again next time, maybe I'm going crazy. > It's just inherent to being an electron app I guess. A barebones Electron app has maybe ~100MB memory overhead and starts without noticeable delay. To me this seems like the same problem that leads to oversized and sluggish websites. Snappy, lightweight Electron apps exist, though they're uncommon.
    - bruce343434 5y ago
      Oh, they well could have changed the color of the button then. Haven't used voice in a while. And yeah, discord is for sure very javascript heavy.
  - thomastjeffery 5y ago
TchoBeer 5y ago
>I'm a heavy Discord user and I have no complaints with the UX, I find it pretty intuitive to be honest. You say this like they should contradict, but heavy use of Discord should only make the UX more intuitive to you. Maybe it's less intuitive to less heavy users?
dancemethis 5y ago
It's proprietary and extremely hostile towards user privacy. There is no reason to use it.
- hurflmurfl 5y ago
  > There is no reason to use it [if you value open source and privacy above everything else].

by ejj28 5y ago

m01120893474r 5y ago

> you don't have to host it I really wish you could though

ejj28 5y ago
A lot of the ease of using Discord comes from the fact that every server just works, and you can join using a link. If people could host their own servers I'd imagine you'd end up with poorly-hosted servers that would degrade the overall experience.
- herbst 5y ago
  And highly increase the personal privacy and use cases. Let's be real this was a monetary decision and nothing else.
- f1refly 5y ago
  Theres only so much even an inexperienced admin can do wrong when hosting something as basic as a chat platform. The various limits a potential machine could have are very obvious immediately. If people could host their own servers the artificial limitations discord is using to extract money from its userbase would be even more incomprehensible, and the network effect wouldn't be nearly as strong because every instance would presumably have its own account registry, both points will prevent discord indefinetly from ever allowing self managed instances.

sellyme 5y ago

> Every single Discord-related post here I see comments about the "bad ux". I'm a heavy Discord user and I have no complaints with the UX Since I started using Discord, they have on three separate occasions moved a button I used frequently, and in its place added a button that attempts to extract money from me. They've established a pattern of trying to monetise the application by tricking the user into doing something that they didn't want to do. That isn't just bad UX, it's actively hostile.

ejj28 5y ago
I don't think tricking is the word for this. You're not going to click something by accident and be immediately billed for something. Yes, they've made monetisation more prominent, but I think that's fair for a platform that's free to use. I'd rather they attempt to get more revenue out of users via premium features than have to shut down cause they were operating at a loss.
- sellyme 5y ago
  > I don't think tricking is the word for this. Tricking is 100% the right word for it. They are putting those Nitro buttons there with the clear intent that a user will click it by accident while attempting to access a different feature that used to be there. > You're not going to click something by accident and be immediately billed for something. If it didn't work, they wouldn't be doing it. I'm not claiming that they're outright scamming people out of money, but that they're using actively hostile UI/UX to profit by serving advertisements for Nitro when someone was trying to upload a photo. That's absolutely worthy of criticism.
  - ejj28 5y ago
    > advertisements for Nitro when someone was trying to upload a photo The gifting button is only beside the upload button on mobile, and personally I've never hit it accidentally. To me it just seems like they've made it more prominent, I don't see any intent to trick people into mis-clicking. Like I've said, I have no problem with them trying to make more money, they need to make a profit to keep providing a free service.

swiley 5y ago

Discord has taken things that worked in the web client and removed them to force you to download their app.

cfgghsj 5y ago

Tried to ask the Matrix devs about room emotes being broken on Android (though they work on web) and they just ignored me completely. Matrix is simply half baked and somehow barely works so that I keep using it. But they aren't even close to the point where things just work.

feanaro 5y ago
How are room emotes broken on Android?
- Arathorn 5y ago
  this is probably complaining that custom emoji aren’t implemented properly yet.
- deleted 5y ago
  [deleted]
- hfjek 5y ago
  Νἰցɡϱṙ
deleted 5y ago
[deleted]
deleted 5y ago
[deleted]
DoItToMe81 5y ago
Room emotes? Custom emoticons? WTF, what client are you running? That sounds great.

alpaca128 5y ago

What's intuitive about having to click one of the tiniest buttons in a corner of the screen to disconnect voice chat? I literally killed the process a couple times when I started using Discord because I couldn't find it. Why can I double-click to join a channel but not leave with any UI in the same area? It also took me a while to figure out how to quit the damn thing. The only way seems to be right-clicking the tray icon. Which is nice as long as you have a tray in the first place. Having a "File > Quit" menu wouldn't have hurt. Or a button in the same menu that lets me log out and disable the account. And judging by the fan noise in my laptop the Discord app seems to be a heavier burden than my Firefox session with over 1000 tabs. Now at least it's not particularly slow, but I don't understand why I should use Discord unless I have to.

bruce343434 5y ago
How about clicking the bright red phone hang up button. Other than that, most chat apps minimize to tray these days. You can toggle that behavior in the settings. With your last point, I agree. It's just inherent to being an electron app I guess.
- alpaca128 5y ago
  Ah, you're right, I didn't see that setting. The button to disconnect is white for me, though. I'll have to look again next time, maybe I'm going crazy. > It's just inherent to being an electron app I guess. A barebones Electron app has maybe ~100MB memory overhead and starts without noticeable delay. To me this seems like the same problem that leads to oversized and sluggish websites. Snappy, lightweight Electron apps exist, though they're uncommon.
  - bruce343434 5y ago
    Oh, they well could have changed the color of the button then. Haven't used voice in a while. And yeah, discord is for sure very javascript heavy.
- thomastjeffery 5y ago

TchoBeer 5y ago

>I'm a heavy Discord user and I have no complaints with the UX, I find it pretty intuitive to be honest. You say this like they should contradict, but heavy use of Discord should only make the UX more intuitive to you. Maybe it's less intuitive to less heavy users?

dancemethis 5y ago

It's proprietary and extremely hostile towards user privacy. There is no reason to use it.

hurflmurfl 5y ago
> There is no reason to use it [if you value open source and privacy above everything else].