I bought a new high end thinkpad (i forget, it was a few years ago). The display was clearly defective, serious dark spots. Lenovo held a firm line that I would

I bought a new high end thinkpad (i forget, it was a few years ago). The display was clearly defective, serious dark spots. Lenovo held a firm line that I would have to send it in and wait 3 weeks for a replacement. New out of the box. They tried to change their tune when I asked for a refund but I was finished dealing with their support "quality" - imagine the level of support that would happen if something broke outside of the return period! Anyways, I bought a Razer blade, and got some of the worst support in my life. I actually got accused of lying on the phone by the support agent! My next laptop will probably be a dell or surface - their in house repair service is supposedly extremely good. > At first, Apple informed me that they couldn’t replace the unit and would instead offer to repair it. However, considering I had almost just received it, and experienced issues from day one, I was able to convince them to give me a brand new unit instead.