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> A few days later A few days?! Is this not a major problem for you? The author is right - a great thing about Apple is I can pop into a store in many cities a

> A few days later A few days?! Is this not a major problem for you? The author is right - a great thing about Apple is I can pop into a store in many cities around the world and just get things sorted. In some random city in another country with a conference the next day? No problem.

avgDev 5y ago
No, I can just use an external keyboard. The service was normally the next day but they didn't have a keyboard for my machine available, so it needed to be shipped. No problem for me.
mgkimsal 5y ago
I had a US keyboard fixed in London same day (3 hours), no charge. I didn't even have AppleCare. I was a bit surprised, although... London ... big international city - having US keyboards probably isn't out of the realm of possibility. This was... 2009(?) - things may have changed a bit over the years, but that was one of those things that stuck with me.
PaulWaldman 5y ago
Dell, as well as the other OEMs, do offer better warranty SLAs for replacement hardware. I've had techs show up with replacement hardware within 18 hours of contacting support.
cameronh90 5y ago
When I had to have my MBP fixed under warranty, I brought it into a genius bar and they took nearly a week as they had to order in a part. YMMV
- pqvst 5y ago
  I had to wait for parts as well. For example, Taiwan and Japan didn't have a Swedish top-case so they had to order one. It took about a week. But I could keep the laptop while they were waiting for the part to arrive. Once it arrived I went back and they fixed it within 24 hours.
duped 5y ago
I had Apple replace the battery in my Macbook about 6 months ago and it took two days. There was a minimum 24 hour time frame for them to just diagnose that in fact, they needed to replace the battery.
webmobdev 5y ago
I went to an Apple authorised service centre in India to repair an iPad screen that was not broken but was not displaying properly. I was told that Apple in India doesn't repair iPad at all. If it is under warranty, they just replace it. Otherwise you are out of luck as no replacement parts are available! Obviously, I wasn't impressed at all. On the other hand, Intel once replaced a CPU for me (out of warranty) for free (they shipped it from Singapore to India). It was an old CPU (5+ years) and I never thought they would respond to my complain about it. When one of my Western Digital HDD conked out under warranty, Western Digital asked me if I wanted the replacement drive shipped from the US (as I had purchased it there, and they had a newer model which they offered) or from India (where I was at that time, and had the same model in stock).

avgDev 5y ago

No, I can just use an external keyboard. The service was normally the next day but they didn't have a keyboard for my machine available, so it needed to be shipped. No problem for me.

mgkimsal 5y ago

I had a US keyboard fixed in London same day (3 hours), no charge. I didn't even have AppleCare. I was a bit surprised, although... London ... big international city - having US keyboards probably isn't out of the realm of possibility. This was... 2009(?) - things may have changed a bit over the years, but that was one of those things that stuck with me.

PaulWaldman 5y ago

Dell, as well as the other OEMs, do offer better warranty SLAs for replacement hardware. I've had techs show up with replacement hardware within 18 hours of contacting support.

cameronh90 5y ago

When I had to have my MBP fixed under warranty, I brought it into a genius bar and they took nearly a week as they had to order in a part. YMMV

pqvst 5y ago
I had to wait for parts as well. For example, Taiwan and Japan didn't have a Swedish top-case so they had to order one. It took about a week. But I could keep the laptop while they were waiting for the part to arrive. Once it arrived I went back and they fixed it within 24 hours.

duped 5y ago

I had Apple replace the battery in my Macbook about 6 months ago and it took two days. There was a minimum 24 hour time frame for them to just diagnose that in fact, they needed to replace the battery.

webmobdev 5y ago

I went to an Apple authorised service centre in India to repair an iPad screen that was not broken but was not displaying properly. I was told that Apple in India doesn't repair iPad at all. If it is under warranty, they just replace it. Otherwise you are out of luck as no replacement parts are available! Obviously, I wasn't impressed at all. On the other hand, Intel once replaced a CPU for me (out of warranty) for free (they shipped it from Singapore to India). It was an old CPU (5+ years) and I never thought they would respond to my complain about it. When one of my Western Digital HDD conked out under warranty, Western Digital asked me if I wanted the replacement drive shipped from the US (as I had purchased it there, and they had a newer model which they offered) or from India (where I was at that time, and had the same model in stock).