I tend to agree with the statement "There is no alternative", as it relates to a few of their products and certain fields/companies. Adobe makes a lot of stuff

I tend to agree with the statement "There is no alternative", as it relates to a few of their products and certain fields/companies. Adobe makes a lot of stuff[0] As in, there's going to be a lot of places/work where "Photoshop" and a few others are it. There are FOSS alternatives, and some very good ones at that, but they're not used in the majority of professional contexts. The problem, though, is that would imply there being no need for such an ugly cancellation process. It would be less costly to make cancellation simple. Skip all of the UX dark-pattern research, A/B testing, metrics/telemetry used to hone that process to reduce cancellation and just give 'em a button. For commercial/professional users in some contexts, you're almost certainly right -- they're not switching to something else any time soon. But I have to believe this nonsense was put there for reasons beyond those users. I think back to my Dad, who purchased the full Adobe Acrobat suite in the mid 00s (something like $500/pop) because he didn't realize he could fill in Acrobat forms for nothing. I wonder how many users of CC are in my Dad's shoes, in which case these screens -- last-ditch efforts to "sort-of scam" a customer into staying -- make more sense. [0] Try Adobe Experience Manager one day. No. Don't.