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When I canceled my Adobe subscription 2 years ago, there was no way you could do it from your account. I had to contact support, then spent about about 10 minut
by alexaholic 5y ago
When I canceled my Adobe subscription 2 years ago, there was no way you could do it from your account. I had to contact support, then spent about about 10 minutes with them until they confirmed my subscription will no longer renew automatically. It took that many minutes because on the one hand they are not the quickest to reply, on the other they’re trained to push another year down your throat. You tell them that you haven’t used it in months and they’re like yeah, sure, but did you know you can get 10% off if you renew?
It’s like when you’re at McDonald’s and they ask you if you’d like a soft drink for the full menu. Two differences though: I’ve never seen a McDonald’s clerk insisting on the drink after I tell them it’s not necessary. And, most important, at McDonald’s they sell you a $0.99 Coke, while Adobe (and a lot others) sell you $119.88/y subscriptions.
- uCantCauseUCant 5y agoUsers should automatically write bills for wasted time to cooperations.
- kamray23 5y agoYeah that changed because it's now illegal in many places. In Europe you have to be able to cancel things the same way you subscribed.
- alexaholic 5y agoI didn't know such laws existed. Do you have any sources? FWIW I live in the EU.
- dboreham 5y agoCalifornia has such a law. https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=BPC§ionNum=17602 https://leginfo.legislature.ca.gov/faces/codes_displaySectio....