perhaps you are misconstruing the proportions here? I suspect the vast majority of the users plonk down after work to look for a show. they are tired and they

perhaps you are misconstruing the proportions here? I suspect the vast majority of the users plonk down after work to look for a show. they are tired and they don't want to put a lot of effort into selecting the show or even paying attention to it. the suggestion will do. and the billion dollar provider staffed by high end experts has the analytics to back that up. Meanwhile the noisy minority of users are seen complaining loudly about this or that feature not catering directly to them. *I'm not trying to say you are that noisy minority btw, I only mean to evaluate the suggested premise of your comment.