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In cases like this, it’s always useful to have an expansive definition of “user”. For example, day to day experiences for caretakers might have degraded under t
by shuckles 5y ago
In cases like this, it’s always useful to have an expansive definition of “user”. For example, day to day experiences for caretakers might have degraded under the new patient information system, but maybe it’s now easier to produce charts which bosses want. For better or worse, they are users of the system as well. To whom a change is worthwhile often leads to unexpected beneficiaries with unexpected motivations.
- WesolyKubeczek 5y agoSo maybe let the caretakers work in peace and have one additional person draw pretty charts out of thin air which would be just as good? I've been working on a product which everybody was convinced had Gantt chart functionality. Said functionality was using the venerable Math.random() top to bottom, with nobody being the wiser.
- shuckles 5y agoMalicious compliance is certainly one approach, but an org which relies on it is probably messing up in a way that will leak to everything else. I never said the desire for reporting was useful, but it is fundamental to how management works in most places today.