I think competency in the domain reduces friction, and without reflection folks generally don't seem to realize that their experiences are usually specialized.

I think competency in the domain reduces friction, and without reflection folks generally don't seem to realize that their experiences are usually specialized. So yeah, I think it's a combo of not trying the new thing (because they already have a comfy work flow) and not honestly assessing how the knowledge they take for granted changes their experience. Not that it's that easy of course.