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I placed my order quite some time ago and before several of my friends. My friends have received theirs but I have not heard anything about my order. I am disa

I placed my order quite some time ago and before several of my friends. My friends have received theirs but I have not heard anything about my order. I am disappointed they lied about order fulfillment taking place in the order received. Edit to add: we ordered within a month of each other and two of us live 20-30 miles apart so "our area" (central NC) should be active.

Douger 5y ago
FILO is certainly one of the more frustrating consumer experiences. I wonder if they've changed inventory/ ordering systems in the time between your order and your friend's?
- leetrout 5y ago
  We ordered within a month of each other in one case.
Isinlor 5y ago
Are you in the same area?
- leetrout 5y ago
  Yes. As the crow flies about 20-30 miles apart.
  - the_duke 5y ago
    It's perfectly possible that you are in a different cell that would have bad coverage is SpaceX were to open it up, while somewhere 20 miles over is just fine.
    - leetrout 5y ago
      Please cite a source. Per https://sebsebmc.github.io/starlink-coverage/index.html https://sebsebmc.github.io/starlink-coverage/index.html we are in the same cell
grecy 5y ago
order fulfillment is based on your geo location - depending on if you have sats accessing your region, and how many people there already have it.
- leetrout 5y ago
  That is not what they advertise(d). Full text: Starlink will begin offering service in your area beginning mid to late 2021. Orders will be fulfilled on a first-come, first-served basis. You will be notified via email prior to shipment, and you will be charged the remainder of your balance once your kit ships. Your Starlink Kit will arrive with your Starlink, wifi router, power supply, cables and mounting tripod. For more information or to cancel your order, sign in to your account.
  - grecy 5y ago
    > Orders will be fulfilled on a first-come, first-served basis Well, sure, assuming you can actually get service at your location. They're not going to send the kit to someone who can't get service. And just note that even though you are physically close to someone who has it, that in no way means you can get it. The way the earth is divided up is not intuitive due to the orbits.
t3rabytes 5y ago
Every time I’ve slapped my address in on the site (also central NC) it says they’re no serving my area yet
- leetrout 5y ago
  At least northern alamance county and over through person county is confirmed at this point by me and my friends ^_^ Maybe the other commenter is right and now its saying not available because it is saturated?
exotree 5y ago
They haven’t lied. It’s quite possible they just aren’t servicing your area yet, which then means there’s no point in giving you a device at this time.

Douger 5y ago

FILO is certainly one of the more frustrating consumer experiences. I wonder if they've changed inventory/ ordering systems in the time between your order and your friend's?

leetrout 5y ago
We ordered within a month of each other in one case.

Isinlor 5y ago

Are you in the same area?

leetrout 5y ago
Yes. As the crow flies about 20-30 miles apart.
- the_duke 5y ago
  It's perfectly possible that you are in a different cell that would have bad coverage is SpaceX were to open it up, while somewhere 20 miles over is just fine.
  - leetrout 5y ago
    Please cite a source. Per https://sebsebmc.github.io/starlink-coverage/index.html https://sebsebmc.github.io/starlink-coverage/index.html we are in the same cell

grecy 5y ago

order fulfillment is based on your geo location - depending on if you have sats accessing your region, and how many people there already have it.

leetrout 5y ago
That is not what they advertise(d). Full text: Starlink will begin offering service in your area beginning mid to late 2021. Orders will be fulfilled on a first-come, first-served basis. You will be notified via email prior to shipment, and you will be charged the remainder of your balance once your kit ships. Your Starlink Kit will arrive with your Starlink, wifi router, power supply, cables and mounting tripod. For more information or to cancel your order, sign in to your account.
- grecy 5y ago
  > Orders will be fulfilled on a first-come, first-served basis Well, sure, assuming you can actually get service at your location. They're not going to send the kit to someone who can't get service. And just note that even though you are physically close to someone who has it, that in no way means you can get it. The way the earth is divided up is not intuitive due to the orbits.

t3rabytes 5y ago

Every time I’ve slapped my address in on the site (also central NC) it says they’re no serving my area yet

leetrout 5y ago
At least northern alamance county and over through person county is confirmed at this point by me and my friends ^_^ Maybe the other commenter is right and now its saying not available because it is saturated?

exotree 5y ago

They haven’t lied. It’s quite possible they just aren’t servicing your area yet, which then means there’s no point in giving you a device at this time.