I don't think yelling at customer service is nearly as common as it was years ago. Why? The person on the other end usually doesn't speak the same language, o

I don't think yelling at customer service is nearly as common as it was years ago. Why? The person on the other end usually doesn't speak the same language, or if they do--it's not their native tongue. There's no point in getting mad when they don't quite understand why you are calling in the first place. Companies need to stop outsourcing Customer Service to the cheapest country. Having a command over the customer's language might prevent a lot of security mixups?