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Using your car horn in that manner is illegal in most places, as it should be. Shouldn't you be more upset with the airline for designing and selling a product

Using your car horn in that manner is illegal in most places, as it should be. Shouldn't you be more upset with the airline for designing and selling a product that is almost unusable because of how uncomfortable it is? Are you entitled to deny another person their comfort and use of a service they have paid for? I don't understand this argument because it goes both ways. The airline is the only entity to blame.

TeMPOraL 5y ago
> Shouldn't you be more upset with the airline for designing and selling a product that is almost unusable because of how uncomfortable it is? Precisely. As the article/book author is correct to point out too. And this applies to so many products and services these days. We're conditioned to accept what's made available, because there's usually little we can do about it directly. So companies are free to engage in "value engineering", successively making every product asymptotically approach the border between "fit for purpose" and "fraudulent marketing".