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The narrative I hear is that Amazon is destroying businesses. The issue I have is that this isn’t really true. Here’s an anecdote. I drive 20 minutes to the ma

The narrative I hear is that Amazon is destroying businesses. The issue I have is that this isn’t really true. Here’s an anecdote. I drive 20 minutes to the mall. After finding parking and getting into a shoe store, there’s no one really there to help me. Once they get around to me, they don’t have my size. And it’s also apparent the person working there has no interest in helping. Whether they have my size or whether I found what I was looking for is basically not their problem. So I drive at least 40 minutes round trip, plus the hassle of parking, finding the store in the mall, and waiting on someone to help me. Now my time is valuable. I lost my time. I paid for gas. I also put miles on my car. And depending on the day, I also had to deal with traffic. IMO businesses refuse to compete. If Amazon is doing it better than them, then hats off to Amazon. If a business is doing better than Amazon, then I’ll go with that business. IMO the “negative externalities” puts blame on Amazon while pretending like these other stores even try to compete. Btw this binary view of the world where Amazon is bad and others are good (or vice versa) seems to be a very American thing.

belval 5y ago
I don't know about you but I am also not bound to Amazon, a few years ago some stores actually started putting some work into their website, offered free shipping on order over 50$, etc... and I went back almost naturally. These threads of Amazon-bashing always read like something out of parallel universe, I should go have a worse shopping experience because of some "greater" objective of opposing Amazon?
- Spivak 5y ago
  For me the sticking point is returns. Amazon makes it so easy to return stuff when other companies make you pay for your own shipping back that I'm way more willing to take a risk on something when it's on Amazon.
  - belval 5y ago
    That too! I once received the wrong item from Hudson's Bay (Canadian everything store, think Sears) and not only had to physically go back to the store to get a refund because they wanted 8$ in shipping to let me send it back, they would not reimburse the shipping cost even after admitting that it was 100% their fault that they sent me the wrong item. I don't want a future dominated by mega-corp with 99% market share but traditional retail need to get their shit together at some point.
wiether 5y ago
> Btw this binary view of the world where Amazon is bad and others are good (or vice versa) seems to be a very American thing. It's not. In France it's the same thing. But the "Amazon is bad" is not really about destroying businesses (since it was done decades ago by malls, now cities are just banks, insurances and clothing crapshops like Zara) but about the fact that they are not paying taxes and they provide awful work conditions to people. So you tend to be considered as someone who doesn't care if you buy at Amazon. (But we're still waiting for proof that companies trying to compete with Amazon don't act the same way).
- cutthegrass2 5y ago
  Similar story in the UK. People are sick and tired of Amazon deriving huge profits out of the UK market ($17.5 billion in 2019) and paying just a minuscule amount of tax on those UK sales (£6.3 million in 2019) using a mixture of clever accounting techniques (not available to other businesses) and funnelling profit out via subsidiaries in low tax jurisdictions (Luxembourg).
rocqua 5y ago
Interesting example, because shoes are one of the few things I will not order on-line. Shoes fall in the category "things I want to physically try before buying". And that category of things does not work with on-line shopping.
- Spivak 5y ago
  I just buy a few sizes and return the ones that don't fit. Obviously this means I have to shop at places that offer to ship returns back for free or have a local store close I could drive to but I like the experience better than going to a store honestly.

belval 5y ago

I don't know about you but I am also not bound to Amazon, a few years ago some stores actually started putting some work into their website, offered free shipping on order over 50$, etc... and I went back almost naturally. These threads of Amazon-bashing always read like something out of parallel universe, I should go have a worse shopping experience because of some "greater" objective of opposing Amazon?

Spivak 5y ago
For me the sticking point is returns. Amazon makes it so easy to return stuff when other companies make you pay for your own shipping back that I'm way more willing to take a risk on something when it's on Amazon.
- belval 5y ago
  That too! I once received the wrong item from Hudson's Bay (Canadian everything store, think Sears) and not only had to physically go back to the store to get a refund because they wanted 8$ in shipping to let me send it back, they would not reimburse the shipping cost even after admitting that it was 100% their fault that they sent me the wrong item. I don't want a future dominated by mega-corp with 99% market share but traditional retail need to get their shit together at some point.

wiether 5y ago

> Btw this binary view of the world where Amazon is bad and others are good (or vice versa) seems to be a very American thing. It's not. In France it's the same thing. But the "Amazon is bad" is not really about destroying businesses (since it was done decades ago by malls, now cities are just banks, insurances and clothing crapshops like Zara) but about the fact that they are not paying taxes and they provide awful work conditions to people. So you tend to be considered as someone who doesn't care if you buy at Amazon. (But we're still waiting for proof that companies trying to compete with Amazon don't act the same way).

cutthegrass2 5y ago
Similar story in the UK. People are sick and tired of Amazon deriving huge profits out of the UK market ($17.5 billion in 2019) and paying just a minuscule amount of tax on those UK sales (£6.3 million in 2019) using a mixture of clever accounting techniques (not available to other businesses) and funnelling profit out via subsidiaries in low tax jurisdictions (Luxembourg).

rocqua 5y ago

Interesting example, because shoes are one of the few things I will not order on-line. Shoes fall in the category "things I want to physically try before buying". And that category of things does not work with on-line shopping.

Spivak 5y ago
I just buy a few sizes and return the ones that don't fit. Obviously this means I have to shop at places that offer to ship returns back for free or have a local store close I could drive to but I like the experience better than going to a store honestly.