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Specialized earned a life-long customer in me when they replaced the frame on my 3 year old Allez Sport with an Allez Elite frameset. Admittedly this was 15 ye
by mulmen 5y ago
Specialized earned a life-long customer in me when they replaced the frame on my 3 year old Allez Sport with an Allez Elite frameset.
Admittedly this was 15 years ago but still, never had a bad experience with them.
- walrus01 5y agoTrek replaced a hardtail xc mtb frame that cracked at the bottom bracket/chainstay interface with the next model up in the series. Was quite a painless process with the dealer.
- _Wintermute 5y agoI was told the chainstay of a Specialized Enduro was not covered under their 5 year frame warranty, as they class it as a suspension component, despite even their technical description listing it as part of the frame.
- mulmen 5y agoYeah. Pretty frustrating. I’ve had similar experiences with other companies. It’s unfortunate the experiences aren’t more uniform.