You're taking this to mean something different than the parent intended. The intended meaning is more along the lines of the old trope, "the customer is always

You're taking this to mean something different than the parent intended. The intended meaning is more along the lines of the old trope, "the customer is always right." This means that in any dispute between the seller and the buyer, Amazon favors the buyer 99% of the time. To the point that it's incredibly easy (and common) to be a hobbyist Amazon scammer as long as you stick to scamming marketplace sellers instead of Amazon itself.