3 ms·
So while Sprint and T-Mo are culpable in this poor training, I feel bad for the tech support agent. She clearly just wanted to help this person out.
by sentrysapper 5y ago
So while Sprint and T-Mo are culpable in this poor training, I feel bad for the tech support agent. She clearly just wanted to help this person out.
- kube-system 5y agoThat's precisely the human flaw that most social engineering relies on.
- hda111 5y agoThey didn’t want to lose their job. Most support chats want you to rate the person. This is the real issue.