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Amazon follows a core set of Leadership Principles (LPs) that we Amazonians aspire to every day. They are ingrained in our culture, and they guide the behaviors

Amazon follows a core set of Leadership Principles (LPs) that we Amazonians aspire to every day. They are ingrained in our culture, and they guide the behaviors we value. It’s very telling that the first LP is Customer Obsession—leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers. https://aws.amazon.com/blogs/industries/an-inside-look-at-the-amazon-culture-experimentation-failure-and-customer-obsession/ https://aws.amazon.com/blogs/industries/an-inside-look-at-th...

jorblumesea 5y ago
haaaaah Anyone who knows Amazon knows there's tons of politics and leeway in those LPs, and they get twisted for nefarious purposes.
ruddct 5y ago
Would love to hear how a catalog riddled with counterfeits, fake reviews and listing-hijacking is a Customer Obsession. Not trolling, Ex-Amazon so I'm curious how current Amazonians rationalize these things.
- Spivak 5y ago
  Because you’re focusing on small but visible details that are hard unsolved problems for a company that’s Amazon’s size. If you have the solution to any of these problems you would have a genuinely game-changing business and would be a 100M company selling it to every online marketplace.
  - freeopinion 5y ago
    There you go. You just prioritized size over solving those problems. It is more important to be big than to get it right.
    - ozzythecat 5y ago
      Alternatively, you can try to do both. If this issue was systemic, I imagine it would pose a systemic risk to Amazons business? Presumably it isn’t a systemic issue. (I don’t work in Amazon retail so I don’t know, but I’m trying to frame this logically from a business sense).
  - travoc 5y ago
    These are not small details to be dismissed flippantly. Counterfeits and tainted listings are dangerous, especially considering how many health-related products are sold on Amazon.

jorblumesea 5y ago

haaaaah Anyone who knows Amazon knows there's tons of politics and leeway in those LPs, and they get twisted for nefarious purposes.

ruddct 5y ago

Would love to hear how a catalog riddled with counterfeits, fake reviews and listing-hijacking is a Customer Obsession. Not trolling, Ex-Amazon so I'm curious how current Amazonians rationalize these things.

Spivak 5y ago
Because you’re focusing on small but visible details that are hard unsolved problems for a company that’s Amazon’s size. If you have the solution to any of these problems you would have a genuinely game-changing business and would be a 100M company selling it to every online marketplace.
- freeopinion 5y ago
  There you go. You just prioritized size over solving those problems. It is more important to be big than to get it right.
  - ozzythecat 5y ago
    Alternatively, you can try to do both. If this issue was systemic, I imagine it would pose a systemic risk to Amazons business? Presumably it isn’t a systemic issue. (I don’t work in Amazon retail so I don’t know, but I’m trying to frame this logically from a business sense).
- travoc 5y ago
  These are not small details to be dismissed flippantly. Counterfeits and tainted listings are dangerous, especially considering how many health-related products are sold on Amazon.