If she is lying, AirBnB can sue her for defamation. At the very least, there's some wacky timeline here - she blogs that AirBnB have done nothing, AirBnB respon

If she is lying, AirBnB can sue her for defamation. At the very least, there's some wacky timeline here - she blogs that AirBnB have done nothing, AirBnB respond by offering her something, then tell everyone that "Look, it's not like that, we made an offer to fix up her place". Which is really dodgy. I suspect that AirBnB are telling themselves "We did no wrong, we didn't trash her appartment, she's a litigious who is dragging our name though the mud". Fair enough. Grow up, you are running a company that is going disrupt the hotel industry - get used to it. Everyone else in hospitality is capable of dealing with ugly situations. Many of them remain good people, despite the ugliness. I really doubt that AirBnB are a bunch of "nice" people though. Their business is basically illegal in virtually every state. They might be charismatic. They might even have good intentions. But I doubt they are all stereotypical Boy Scouts (as opposed to real Boy Scouts, who are often capable of being very streetsmart, if the situation calls for it).