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India is trying. Under new IT rules 2021 social media intermediaries have to publish the name of an actual Compliance Officer based in India and acknowledge a c
by softveda 5y ago
India is trying. Under new IT rules 2021 social media intermediaries have to publish the name of an actual Compliance Officer based in India and acknowledge a complaint within 24 hours and resolve within 15v days.
Twitter was forced to do it, almost on the verge of getting banned. So was Facebook and WhatsApp.
- onionisafruit 5y agoIt seems that there’s a lot of room for resolving the complaint within 15 days to just be the compliance officer rubber stamping whatever decision is being appealed. I hope that’s not the case though.
- pkphilip 5y agoIndia's "compliance officer" demand is not for the corporation to look into customer issues. The compliance officer's role is to look into only censoring of content and does not AT ALL include looking into customer support issues. The "Compliance Officer" job is for the Indian government to have a neck to squeeze if that social media company allows some content on their site which doesn't toe the official line from the Indian government.