It could be user or system or prices error rather than malice in this case: the message not getting to the right person (general mail fail, people monitoring th

It could be user or system or prices error rather than malice in this case: the message not getting to the right person (general mail fail, people monitoring that target being unavailable, misidentification as junk, ...) or that person/group missing it assist a sea of other comms. We don't know how much effort was made to chase a response. Their response after the issue hit social media was far more decent than companies have done in the past: > I would like to update that I have been reached out by @Razer and ensured that their security team is working on a fix ASAP. Their manner of communication has been professional and I have even been offered a bounty even though publicly disclosing this issue.