I don't think that's true - Google One (which I subscribe to basically just to have a support fallback) offers this: https://one.google.com/about/support?hl=en_

I don't think that's true - Google One (which I subscribe to basically just to have a support fallback) offers this: https://one.google.com/about/support?hl=en_GB https://one.google.com/about/support?hl=en_GB "Live chat, email or call us".